Responsibilities
The role requires significant interaction with clients, which may be face-to-face or over the telephone. Tasks are varied and include:
<!--[if !supportLists]-->· <!--[endif]-->understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
<!--[if !supportLists]-->· <!--[endif]-->ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes and then documenting them.
<!--[if !supportLists]-->· <!--[endif]-->cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.
<!--[if !supportLists]-->· <!--[endif]-->identifying and developing new business through networking and courtesy and follow-up calls.
<!--[if !supportLists]-->· <!--[endif]-->preparing and delivering customer presentations and demonstrations of the software, articulately and confidently.
<!--[if !supportLists]-->· <!--[endif]-->marketing and promoting a portfolio of products by writing and designing sales literature and attending industry events.
<!--[if !supportLists]-->· <!--[endif]-->maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals.
<!--[if !supportLists]-->· <!--[endif]-->developing effective sales plans using sales methodology.
<!--[if !supportLists]-->· <!--[endif]-->providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
<!--[if !supportLists]-->· <!--[endif]-->advising on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas.
<!--[if !supportLists]-->· <!--[endif]-->meeting sales targets set by managers and contributing to team targets.
<!--[if !supportLists]-->· <!--[endif]-->networking with existing customers in order to maintain links and promote additional products and upgrades.
<!--[if !supportLists]-->· <!--[endif]-->handling hardware or software problems and faults and referring on to specialist technical colleagues.
<!--[if !supportLists]-->· <!--[endif]-->responding to tender documents, writing proposals, reports and supporting literature.
<!--[if !supportLists]-->· <!--[endif]-->managing workload in order to organize and priorities daily and weekly goals.
<!--[if !supportLists]-->· <!--[endif]-->contributing to team or progress meetings to update and inform colleagues.